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Despite what you see from the Dunkin Donuts, Oreos and Starbucks of the world, starting and maintaining a corporate Instagram account isn’t always easy.
The biggest reason? The constant drumbeat of visual content. Not everyone has the “machinery” needed to sustain the visual output that Instagram demands.
Other companies face different challenges–like Anytime Fitness.
“As a franchise system, it’s difficult to capture what’s going on in our 3,000-plus clubs across the country,” says Kristen Pechacek, senior manager of digital marketing at Anytime Fitness. “We can’t capture the culture of the clubs from our cubes in Woodbury.”
Enter user-generated content–specifically, “member-generated content.”
Earlier this year, AF tested the approach of using more user-generated content for its Instagram channel by organizing a member takeover. That went so well, they decided to go ALL user-generated content in July.
So far, the decision has been a great one.
AF has seen a 218 percent increase in engagement on Instagram, a 309 percent increase in total likes and a 126 percent increase in comments.
Pretty impressive numbers.
How did they do it?
Pretty simple, really.
After some initial internal promotion to members (and the fact that the #anytimefitness hash tag was already being used liberally by members), AF started posting three images to Instagram each day (and two on weekends) using member-generated content.
After members realized AF was using so many great shots in their Instagram feed, those numbers grew even more.
What was their recipe for success? From my perspective, the following contributed to their success:
Nice work AF social media team!
Note: Anytime Fitness is not an ACH Communications client. I just thought this was an interesting approach and was interested in learning more.
For years, every time I make a comment about how my wife and I subscribe to and read the daily newspaper, I always get a smattering of comments like “They still have daily newspapers?” or “I get all my news from social media now.”
I mean, I get it. There are more ways than ever to get your daily news these days.
The proliferation of news distribution is rampant.
But recently, a couple of things have me thinking maybe the daily newspaper will make a comeback.
Consider the following:
Frank Strong, author of the Sword & the Script blog, summed it up rather well:
I’ve written about this before, but one of the biggest reasons I read the newspaper is that it DOES introduce me to new and different ideas, stories and content. Stuff I would not normally find on my own online.
The newspaper remains my best content discovery tool.
For example, last week I read the following stories:
Those are stories and viewpoints I would not usually find in my Facebook feed. And, they were all stories that got me thinking about topics I would not normally think about.
Meanwhile, on Facebook, I saw these kinds of stories on that same day:
All reasonable stories. All stories I would normally be at least somewhat interested in. But, that’s the problem. They are all stories I would NORMALLY be interested in.
I rarely see any stories in my Facebook feed that challenge my thinking (which I get in the paper routinely).
I rarely see stories in my Facebook feed that introduce me to something new (and I’m not talking about a new technology or social media tool–see the Chelsea Harvey story above).
And I rarely see stories in my Facebook feed that allow me to see the world through a different prism (which again, I get in the daily paper all the time–see this op-ed in the Strib about the perspective of a dishwasher interacting with a homeless man at a library in St. Paul).
I’m not sure daily newspapers are destined to make a comeback, but I sure think the environment is ripe for it.
Right now, the internet seems to be more of a bubble than a place of discovery. And that makes me kinda sad–because at one point in the not-so-distant past, it WAS a great place for discovery.
Not so much right now.
Yep, Ava Beilke is a millennial. But, she doesn’t act the part (at least, not according to stereotypes). In fact, I believe I’ve heard Ava say “I’m a grandma trapped in a millennial’s body” the last time I saw her at a Talking Points event in September. Ava is being sarcastic, but the reality is she is a hard worker, she doesn’t seek out accolades and she’s not a serial job-hopper. In fact, Ava had been with Carlson Rezidor for four years before taking on a new role with Life Time Fitness recently. Let’s hear more about Ava in today’s “Rock Star” profile.
I have always desired to experience a slew of different companies and industries throughout my career without looking like a jumper who never stays put. For me, working in the hospitality industry at Carlson was very enjoyable, and was a continual source of severe wanderlust that kept me traveling. At the same time, there is a very large part of my life that I dedicate to fitness and wellbeing, so Life Time Fitness felt like a natural progression. It was the right opportunity at the right time. I’m a big believer that timing is everything.
Absolutely! Having the opportunity to work on global hotel brands like Radisson Blu during my time at Carlson is something that will be ever valuable and applicable as I continue to work for national and international brands. It really trained me to be aware of the big picture at all times, yet be able to adapt marketing tactics by region, language, and even by culture.
I’ve dabbled in many fields including public relations, branding, consulting, teaching, and email, digital, and social media marketing. I feel like all of these experiences are intertwined in some way or another. Whether the experiences I continue to collect will keep me in the social/digital marketing profession long- term remains to be seen, but my passions and skills have always fit nicely within that realm. It is kind of one of those “what will happen to social media marketing” questions, but that is something we’ll all have to wait to find out.
Woohoo, Go Gophers! And Go Auggies! The decision to pursue my MBA a couple years out of undergrad was again one of those right place, right time scenarios paired with the fact that I always like to have a passion project that I feel is mine and mine only. When I was in undergrad, pageantry was my project, which I retired in 2011. Once I started working at Carlson full time, I needed something else, and I decided at the time that an MBA was the answer. I remember the program entrance interview so vividly. The dean asked me why they should accept someone drastically younger than the others. I told him that my age would actually allow me to offer a unique perspective, especially within the marketing aspects of the curriculum (reminding him that I was a digital native)… and then there I was, an Auggie. I feel that it’s helped me early in my career to jumpstart a more strategic, critical way of thinking and problem solving. I also had the pleasure of taking the two-year journey with a phenomenal cohort of students that are now lifelong friends, so it was totally worth it.
I think that influencers have become such a huge, trendy tactic in social media marketing… which is awesome, I love influencers don’t get me wrong. But, I feel like companies completely overlooked the untapped potential they have within their own employees to become badass brand advocates. The employee programs I’ve experienced to date seem to be minimal and almost an afterthought. How cool would it be to really push employee social advocacy to the seams (all while remaining within FTC guidelines)? It seems like low hanging fruit.
Working for SaveTheVikes.org was my first social media and PR specific role. I had no idea what I was doing right out of school, but the founder Cory Merrifield threw me right into the fire and trusted me 100% to take a task and run with it, which allowed for an incredible learning experience. It was very much like a start-up in the sense that we worked fast and furious, and poured our hearts into it. This role really taught me how to work quickly, which is a notion often lost in large corporate environments. Regardless of the organization, social media needs to maintain a sense of urgency at all times, so to this day I do my best to insert a sense of speed whenever I can. Working on the Vikings stadium solution also piqued my interest in public affairs… never say never.
That’s a great question. The differences between generations are always interesting to me because we truly do not understand what it’s like to be from a generation other than our own. The misconception that bothers me the most is that millennials are lazy. How can one identify an entire generation as lazy?! My colleagues and I graduated college to be greeted by one of the worst economies of all time, matched with fierce global competition, so if anything, I think millennials have had to work extra hard to not only secure, but sustain a career. We’re also pretty good at that technology stuff.
I’m always more than happy to dish music advice! I literally listen to music all the time, so it’s hard to choose just three. But, I’d say that right now the song I can’t get out of my head is 24K Magic by Bruno Mars. As much as I try not to like Bruno, his songs are so catchy, infectious, and timeless. I’ve been a big Frank Ocean fan since his album Channel Orange released in 2012. He finally released new music this year, and I’ve had Blonde on replay. And then there’s my number one, Drake. I’m a shameless Drake superfan so his music is my default “always on” preference. I can rattle of every lyric to his Views album in my sleep, so Drake, if you’re reading this… I’m ready for new material.
As you probably know by now, a couple weeks ago Snapchat unveiled its version of the previously doomed Google Glass: Snap Spectacles.
At $130 a pop, they’re much more affordable than Glass was, but equally as tough to get your hands on–only available in pop-up vending machines that Snap alerts you to on Snapchat (brilliant marketing move).
Obviously, it remains to be seen how the public and Snapchat users will react to this new product, but early returns seem fairly positive (The Verge was raving last week). The glasses are more visually attractive than the Minority-Report-esque Glass, and have a built-in user base in 100 million+ Snapchat daily users.
So, it should come as no surprise that a handful of early adopter brands have already started experimenting with Spectacles–including Minnesota’s own space150 and the Minnesota Wild.
Sports franchises seems like a logical fit for Spectacles. From a social/digital perspective, one of a sports team’s goals is typically to bring fans closer to the team and improve the “fan experience.” With Spectacles’ “first person” view, they seems ideally suited to do just that.
And the Wild showed us a glimpse of what that will look like in the months ahead.
Behind-the-scenes footage. Glimpses into rare viewpoints during the game (Nordy shooting the t-shirt cannon). Again–Spectacles is IDEALLY suited for sports teams, so this was kind of a slam dunk before it even began. And my guess is you’ll see other sports franchises experimenting with Spectacles as they become a little easier to obtain.
Another early adopter? Sour Patch Kids, which typically is on the more early side of experimenting with new social and digital technologies.
Sour Patch Kids’ first attempt with Spectacles wasn’t quite as interesting as the Wild’s, as they used the glasses to show fans how to make what I can only guess are called “Sour Patch Cookies” (um, gross).
Now, admittedly, this was Sour Patch Kids first attempt with the new glasses. And I think you’ll see them get a lot smarter in how they use the new tool. This first stab was most likely a complete experiment–not sure cooking with Spectalces is “can’t miss” video on Snapchat. But, I think that’s also an important lesson for brands as they start to think about how they use these new glasses–only use when a first-person viewpoint would create a unique experience. For the Wild, that was definitely the case. For Sour Patch Kids, baking cookies in first-person isn’t exactly what the experts would call “engaging content.”
Finally, the other mainstream brand I’ve noticed playing with Spectacles so far has been General Electric. Probably no surprise, given GE’s propensity to experiment with and push the envelope with new digital technologies in the past.
GE’s first stab? A look inside their Fort Worth facility and locomotives.
— General Electric (@generalelectric) November 14, 2016
Again, much like the Wild, GE is giving fans an “insider’s look” at its technology and facility–something they really can’t get anywhere else, and from a unique perspective.
Obviously, we are VERY early in terms of brand adoption of Spectacles. Heck, half the battle right now is actually getting your hands on these things.
But, once brands do obtain a pair of Spectacles, I think you’ll see a lot more experimentation. Most of it is definitely going to be lousy (and probably unwatchable), but after that big first wave wears off, I do think there’s something here for brands.
Because Spectacles are tapping into two big trends: 1) Social video, and 2) FIRST-PERSON social video.
And, keep in mind, Snapchat is still a growing platform. Definitely not at the scale of Facebook (or even Instagram) yet. But, with a built-in user base, huge interest (thanks to a brilliant product roll-out strategy) and a reasonable price point, I tend to think Spectacles may actually catch on and be a viable tool for brands to reach certain segments of their audience (trending younger, obviously).
For many companies, targeting and talking about Millennials has become a full-blown obsession. I mean, how many articles have you read this year with “Millennial” in the title? 20? 30? 1,000?
And sure, Millennials represent a sizable audience for almost any company to consider. And for good reason–they’re starting to accumulate wealth, and they’ll be moving into their prime earning years soon.
But, you know who’s next? Gen Z. Kids ages 5-19 now. These are the NEXT Millennials.
And, they have the size to back it up.
Would it surprise you to know that Gen Z represents a full 25% of the overall U.S. population? Crazy, huh?
But, we don’t hear much about Gen Z because, well, frankly, they’re still kids. And, there are ethical boundaries many companies would prefer not to cross.
However, this is the next big generational group we’ll be marketing to and communicating with in 5-10 years. Because, by that point, many of them will be 21-29 years old. Right in that spot Millennials occupy now.
What do we know about these kids? Not much. Again, they’re so young we don’t really need to know much about them.
But, we should start paying attention. Because these kids communicate and consume media much differently than the generations before them.
And, that’s going to significantly change the way we communicate with them in the years ahead.
What am I talking about?
According to recent research, 93 percent of Gen Z’ers visit YouTube at least once a week. And, a whopping 54 percent visit multiple times per day. As a parent to two Gen Z’ers, I will attest to that fact. For my kids, YouTube IS the internet. It’s their go-to platform and they’re on it ALL the time. For Gen Z, video IS YouTube. So, that’s a big shift. For previous generations (even Millennials), video has meant a combo of network TV/cable + YouTube + streaming. And probably in that order. For Gen Z, it’s more like YouTube (by a mile) + streaming + cable (and no network TV).
From a comms perspective, that has a few implications: 1) Traditional TV news shouldn’t be the first priority with this audience–kinda goes without saying, but I feel the need to hammer it here; 2) Gen Z will most likely get their news predominantly from social networks; and 3) Gen Z may not be seeking out news the way other generations have–simple as that.
See how far down “reading” and “radio” are down on this list?
Especially when you look at teens as they prepare to enter the “real world”. Radio and print are miles behind smartphones, computers and tablets as the tools they’re using to get information. These kids are using smartphones, computers and tablets to get their information, instead of newspapers, radios and TVs. Again, seems obvious, but worth hammering home.
Again, traditional media will not be the best way to reach this audience. Why do I keep saying this? Because, for many PR folks, traditional media still rules. And, for now, with many audiences, that is an effective approach. But, with Gen Z, that will be tipped on its head. Reaching these kids/people will mean: 1) Reaching them with video vs. text, 2) Reaching them on mobile devices (see below), and 3) Reaching them on their timetables–not ours.
Look at the graphic above again. And note the total media time for teens (8 hours, 56 minutes). Now note the total mobile media number: 4 hours, 12 minutes. Almost half of their entire media consumption is on a mobile device. These kids grew up with tablets and smartphones. Again, my two kids are living proof. Both get most of their entertainment and info on either their tablets or smartphones (well, MY smartphone, anyway :). I know all generations now use smartphones ubiquitously, but Gen Z will be the first generation who actually grew up with the smartphone as their PRIMARY device.
This shift will make a big difference in how we communicate with Gen Z. Mobile-friendly sites will no longer be optional–they’ll be table stakes (I would argue this is the case now). Your mobile experience won’t just need to be “optimized”, it’ll need to be air-freaking-tight. These kids will be so attuned to the mobile experience, they won’t have time for brands who are fumbling the snap. Mobile won’t be a “consideration”–it’ll just be assumed.