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Lessons in storytelling

A few weeks ago, I had the privilege to sit down with a veteran Twin Cities journalist and hear him talk about storytelling techniques. With all the...

2841924811_17f22d601dA few weeks ago, I had the privilege to sit down with a veteran Twin Cities journalist and hear him talk about storytelling techniques. With all the new shiny new tools we all play with each day, it was refreshing to sit down with someone and talk about one skill that will always have a place in the toolkit.

The tips and techniques this journalist relayed are relevant to our work to all the disciplines that continue to blur including PR, corporate communications, social media and marketing. In short, storytelling continues to be a key part of our jobs as we help the companies we represent tell their story to employees, customers and other key stakeholders in an effort to shape perceptions, attitudes and behaviors.

Here are a few tips (admittedly pretty basic, but good reminders) you can use TODAY to help tell your story more effectively:

* How would Steven Spielberg shoot this? Thinking like a director helps you wrap your head around how the audience sees and views your story. What camera angle do you take? What does the scene look like? Describe it in detail. What impactful visuals can help you tell your story? By taking your audience’s perspective, you will be able to tell a much more powerful story.

* Identify the “Wow Factor.” Have you ever been listening to your friend tell a story when suddenly…BAM! You stop in your tracks. Your ears perk up. “Wait, what did you just say?” That’s the wow factor. That nugget in the story that stops you. That’s what you need to find and share. That’s the kernel of information that people will remember about your brands or organization. And that’s what they’ll pass along to others, too.

* Peddle emotion. Think about a newscast for a moment. It’s full of powerful images. War-torn images from the middle east. Video of sports figures making a winning shot with no time on the clock. And images of families standing outside their ravaged homes after a tornado has destroyed everything they have. That’s peddling emotion. And if you can connect with your customers emotionally, you got ‘em. Think about the Cirque du Soleil brand. If you’ve been to a show, you know it runs the gamut of emotions. Surprise. Awe. Laughter. Even a tinge of sadness. The Cirque folks aren’t dummies. They know how to connect with an audience. And they know it will keep that audience coming back for more. Time and time again.

These are just a few of the storytelling lessons this journalist shared. What about you? What approaches do you use when telling a story? 

Note: Photo credit of isayx3 and FlickR Creative Commons

  • http://www.examiner.com/examiner/x-5725-Public-Relations-Examiner Valerie

    Love these tips! I think that your first point (How would Steven Spielberg shoot this?)is key. Understand and consider your audience. A while back I wrote what was essentially the same story for the New York Nonprofit Press and The New York Resident. Both pieces essentially told the same “story” about the New York restaurant community and charity, but each was produced very differently in order to have an impact with the very different readership.

    Like most freelance journalists, finding different angles to tell the same story and appeal to different audiences has been common practice for me. As PR professionals it is critical to look at your story from as many different angles as possible in order to identify everyone who may be potentially interested and everywhere that audience may be. I think it all comes back to listening, even when you are the one telling the story.

  • http://www.amymengel.com amymengel

    I think of two things: how to hook people and how to create suspense. When I think of my favorite books, almost all of them pull me in right away. I get hooked on the complexity of a character due to how the author has described him or her, or I get hooked on the mystery surrounding the plot.

    What then keeps me interested is the suspense in trying to figure out what’s going to happen. I don’t like stories where I know everything up front and am just reading to get to the foregone conclusion at the end. I like there to be suspense, where the author drops little clues about what might happen but doesn’t give it away entirely.

    In PR, the hook is even more important, as journalists don’t have time to stay with something that doesn’t grab them immediately. And it’s also important to leave some amount of suspense, so that you don’t give away the entire story. You want them to be interested enough that they’ll call you to follow up and find out the ending.

  • sdietze

    Was this James Lileks, by any chance?

    I’ve often thought of an angle for a pitch as sort of a camera angle, but have never extended the metaphor to “setting the scene.” As a college student, it’s sometimes difficult to weave together factual and creative writing, as both were taught as discrete types of writing in high school. The Spielberg metaphor works perfectly, though, and encourages me to write in a style that completely immerses the reader.

  • http://www.wordwritepr.com Deanna Ferrari

    Love this post! My company WordWrite uses the storytelling approach when doing PR to build two-way, ongoing relationships with the audiences our clients need to reach.

    We focus on constantly “reading the audience” to assure that our clients are heard – and that audiences respond.

    Keep up the good work, Arik!

    Deanna
    @dferrari

  • http://www.wordwritepr.com/blogstorytelling/ Paul Furiga

    Arik, great post. To add to my colleague Deanna Ferrari’s comment, please see the following blog posts that more fully describe our StoryCrafting process, which derives in large part from the two decades I spent in journalism covering Congress, the White House, etc., and more than 10 years in PR working for some of the biggest brands in the world:

    Why PR should be all about storytelling:
    http://www.wordwritepr.com/blogstorytelling/?p=17

    The meaning of authentic storytelling in PR:
    http://www.wordwritepr.com/blogstorytelling/?p=10

    Three points to a story worth telling:
    http://www.wordwritepr.com/blogstorytelling/?p=7

    Finally, my thinking on storytelling in PR and that of my colleague John Durante is full explored in this Q&A blog posted this week by one of the foremost experts on the application of storytelling in business, Katherine Hansen:
    http://astoriedcareer.com/2009/08/qa-with-two-story-gurus-paul-f.html

    Thanks again, Arik. Great stuff — we can’t talk about this enough. It’s the key to success in every aspect of communication.

    Paul

  • http://dannybrown.me Danny Brown

    It’s always been about two things, Arik – people and stories. You can’t tell a story without people, and you can share stories about people.

    Some companies got this early on; others continue to struggle today. Get the people right, your story will flow naturally.

    Thanks for the reminder :)

  • http://colbywg.wordpress.com/ Colby Gergen

    Spielberg is overrated ;-D

    great post, though.
    This stuff applies to all aspects of life. As a student, I am constantly reading up on things like this as a reminder on how to be a more effective presenter. As a preschool teacher, I use these tips to reach my kids. These are the type of points that should be in a pocketbook.

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