Activate your brand…socially

Thu, Sep 10, 2009

Uncategorized

3409259551_cf5852b7d5Made my annual pilgrimage to the Minnesota State Fair this past weekend. Had a blast with my family. We ate pronto pups, mini donuts, cookies and anything else that came on a stick.

We watched shows, visited the animal barns and even rode the Giant Slide.

And, as we strolled up and down the boulevards at the Fair, you were bombarded with brand messages. An endless array of organizations are represented at the Fair. Companies like John Deere, Toro, Children’s Hospitals and Clinics, the Minnesota Twins and all the usual media outlets.

But, here’s my question: Are they activating their brands socially?

In an event format like the State Fair, brand activation is key. Many companies are doing a fine job there. John Deere sponsors the wonderful Kids Farm on Machinery Hill—a must for our family every year. Our kids participate in the farm and walk away with a John Deere hat and a great experience each time. Great idea.

But, did they activate their brand socially?

Every family that walks through that farm takes no fewer than 15 pictures of their kids with those John Deere hats on, digging in the dirt and riding on miniature John Deere tractors. Isn’t that just a treasure trove of shareable content for John Deere?

Why not encourage people to post pics they take at the farm to a John Deere FlickR photo group page?

Why not ask folks to share their videos they take of their kids riding those John Deere tractors on a shared video page on their site?

Why not ask people to tag their tweets about their experience at the farm with the hash tag #mnjohndeere?

Whatever the approach, the point is, John Deere—and many other brands at these types of events—are missing out on an opportunity. The content is there—these organizations just give folks the ability to share it.

Or, what about the folks over at TCF. They had a nice outdoor space promoting the new TCF Bank Stadium. Wonderful set up with a few faux seats from the stadium where you could get your photo taken. Even had one of those games where you have to throw the football through a hole about 2 feet wide. Again, great photo opportunity—heck, TCF staffers were already taking pictures.

I’ll ask again, why not activate the brand socially?

If you’re TCF, you have the photos. Why not have a staffer right there sending those photos via email to participants on the spot along with a hash tag to share on Twitter and a link to TCF’s FlickR page?

Why not hand people a flyer with the TCF social properties listed and ask folks to visit to see photos of them “interacting” with the TCF brand?

Why not have Goldy on hand, get photos of folks with the mascot (and the TCF brand mark in the background) and encourage people to use that as their Twitter avatar or Facebook profile pic?

I’m not picking on John Deere or TCF here at all. Actually, I think both do a wonderful job at the Fair of activating their brands in creative ways. I’m just using what they’re doing to illustrate a point. Brand activation is more than just games and interactive activities now—it also involves thinking about ways to socialize your brand activation strategy.

Note: Photo courtesy of MrOutdoorGuy via FlickR Creative Commons

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Justin, I think the key is while you're using an event like the MN State Fair to start the conversation, don't make it solely based on the MN State Fair. Use the event as a starting spot, but make sure the conversation isn't reliant on said event.

For the MDA, kids are going back to school. How about focusing on proper nutrition and healthy eating/snacks? The younger kids have milk breaks (at least I think they still do) so how about bring that aspect into the campaign? How about you get a Flip (again, I go back to video. It's powerful and like Arik said, cheap) and do a funky campaign about milking cows or use a spokesperson to do farm chores.

Overall, I think the key is to make your campaign focus on the event that's currently taking place, but not dedicating the entire campaign to that one cause. Make it flexible.

Lauren/Sarah: Agree with Kasey. The parents would be uploading the pics (as we did). No privacy issues there.

Kasey: Great idea on video. That's exactly the kind of thing I'm talking about. Easy. Effective. Impactful. Cheap. Almost like why *wouldn't* you do it if it aligned with your existing online strategies?

Justin: As you mentioned, Midwest Dairy Association was one of the few brands that did activate their brand socially. And it's great to hear you actually saw positive results. Maybe not bottom-line results, but results that prove to the client that these kinds of efforts can move the brand needle.

Also, great question about the short events like the fair. How do you build off that momentum? I'll be honest. I'm not sure I have a good answer, so I'll throw it out to the community. What do you think?

Arik and Kasey, I'm with you here. As Arik knows, our FH KC office has actually been doing some work with the Midwest Dairy Association, which had a presence at the fair, and that group has done a great job activating their brand and the brand of "Princess Kay of the Milky Way" socially.

What worked well for MDA? Well, a couple of simple but effective ideas about how to share the Minnesota State Fair experience, one of which you highlighted above, Arik.

MDA reps uploaded several photos to the MDA and Princess Kay Facebook fan pages during the fair. But they also set up computers set to these fan pages at the fair so attendees could fan both and upload/tag photos and share wall posts if they wanted to.

The result...a lot of fans for MDA and Princess Kay (more than 850 for her in three weeks). But also a lot of conversation and stories shared about the brands, which is really the point right?

One question I had and have heard a lot about events like the state fair is that they are set events with a start and end date instead of year-round. Thoughts on how to keep the conversation going/relevant with an event like that?

If it's the parents uploading the images, that eliminates the privacy issue. Based on the venue, I don't see it as being shameless self promotions. If it was focused being part of a community rather than uploading images to a JD plastered Web sited, it could be highly effective.

I agree Arik, lots of missed opportunities. Why didn't a fair member take a Flip around? Interviews with fair-goers about the various food they're eating. Hold an impromptu scavenger hunt. Lots of opportunities that only required a video cam.

I think it would be a great opportunity, but I have to agree with Lauren. Legal probably made it too difficult to be practical.

I think with John Deere, since it's a family event they sponsor - it might be a privacy issue. With our young members, we have to get waivers signed by the parents, and I can only imagine how many they would need for the kids.

Also, some people just hate their picture being taken (I know I do!)

My question: Could it be seen as shameless self promotion if all they do is show people with their brand? Isn't that a form of advertising? Why not try a grass roots approach instead?

Trackbacks

  1. [...] While our family had a blast eating greasy, fried food, hitting the Giant Slide and sitting on virtually every tractor on “Machinery Hill” (my son LOVES tractors), I spent a bit of time observing how companies are positioning themselves and activating their brands at the fair. Each year, one vendor seems to draw my attention–this year it was the good folks at Culligan (last year, I talked about John Deere’s opportunities). [...]