4 common blogger outreach mistakes

Mon, Jun 21, 2010

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Mommy Blogger OutreachI had the opportunity to hang out with a number of prominent and well-respected local mommy/lifestyle bloggers a couple weeks ago at a client event. During the course of the evening, we talked about everything from day jobs to families to brushing our teeth. Of course, we also talked a little blogging.

And, I did a whole bunch of listening. Why? Because it’s interesting to hear how these women feel about all the pitches and ideas that are sent their way by PR folks just like me each day.

Some of the bloggers were more interested in chronicling their kids’ lives through their blogs while others were interested in analytics.

But, I think I heard them all agree on one thing throughout the course of the evening: They all wanted to be treated fairly, honestly and like real people.

Overall, blogger outreach isn’t really all that tough. But, we tend to make it harder than it has to be. As I’ve said many times, the key isn’t “pitching” the blogger. It’s about finding what makes them tick. Giving them opportunities to participate in your brand experience. And, solving their problems and helping them out.

But, regardless, there are still PR folks out there treating bloggers like vehicles that merely exist for them to reach their key audiences. With that in mind, I thought I’d share four common blogger outreach missteps–and a few ideas on how you might improve your approach:

* Not getting personal enough. Most bloggers write about what they’re passionate about. Kids, families, hobbies. Whatever the topic, it’s usually very personal. And, it’s something they care deeply about. So, in addition to just getting to know the blogger and reading a few posts, find out what they really care about. That’s a notion I hear come through loud-and-clear when I listen to bloggers talk about how they like to be approached by PR folks. Get more personal in your outreach–not less.

* Asking the blogger to write about your client. Not necessarily true in all cases, but too many times I’ve heard of PR folks pitching a blogger by saying, I see you write about X, you should really write about my client and their X product/service. Take a step back and think about what you just wrote. Would you want to write about your client with a pitch like that? Make sure you think long and hard about what’s in it for the blogger before you send your note. Remember, they want to be treated like people–just like you. Respect that. They’re not reporters. They don’t get paid to report on your client or their products and services. Most bloggers are just people who are writing about something they care about deeply. Think through your pitch in that context and you’re sure to come up with a more meaningful angle. And if not, don’t send the pitch.

* Not making it relevant. Maybe you’re working for a restaurant chain and you’re targeting mommy bloggers to come for a visit for a special event you’re holding for key customers. You probably don’t want to blanketedly target all the mommy bloggers in that area–you want to focus on those who love good food. With a little digging, that shouldn’t be too hard to find. Again, focus on their passions and make the “pitch” relevant to the blogger.

* Not personalizing your approach. This mistake dovetails a bit with #1 above, but not personalizing your approach is a cardinal sin of blogger outreach. You send a spam email to a blogger and you’re sure to either get laughed at, instantly deleted or publicly outed–none of which is good. Instead, why not mention a recent post in your initial email? Check their Twitter stream and talk about an issue or concern they were recently dealing with. Watch who they interact with and the topics they’re discussing. All this will allow you to really personalize your email.

Photo courtesy of mlibrarianus via FlickR Creative Commons

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You made two interesting points in your comment, David. First, the difference between professional and casual bloggers--big difference in what motivates these two groups.

Also, your point about language. I'm very purposeful (usually) with my clients about the specific language I use in this area. I try to stay away from "pitch" and think about it more like offering up different post ideas. That's really what we're doing anyway. It's a slight change--but it makes all the difference.

I think it's important to distinguish between "professional" bloggers and "recreational" bloggers.

I think for bloggers who are professionals, or that are blogging professionally (for money), the building a relationship aspect might matter a lot less than the opportunity that is presented to them.

Either way, I think the most important thing in blogger outreach is showing the blogger that you want to help them. They're not dumb (usually). They know that you're only commenting on their blog and interacting with them with the hopes of getting their support for your client/product.

What's important is that you show you want to help them. You share their posts on twitter, you comment with valuable insights, and when you make the "ask", it's a mutually beneficial arrangement.

Perhaps it's better to look at it as developing a partnership with bloggers. You get to know them a little bit, and they get to know you. You help out where you can. Then, when you're ready, you approach them about working together. It's not a pitch, it's a proposal. They recognize you, trust that you want to help them too, and will be happy to support your cause.

Approaching it in this way can create long-term relationships with bloggers, rather than just one off posts.

David, Scribnia

Right--these definitely apply to reporters. I actually think we may over-emphasize the importance of personal relationships with reporters (the rolodex vs pitch argument) and don't put enough on solving their problems (time and relevant story angles, as you've noted). I like your "professional courtesy coupled with a personal approach" line--perfect!

I actually respectfully disagree. If the blogger has a smaller following that doesn't make them any less important, does it? We probably can't do a deep dive on all bloggers we approach, but we can uncover a lot with just a little cursory digging, right?

Thanks for the comment!

These are good points - I often find however, that bloggers want this kind of hands-on approach regardless of their traffic. If you're small, be happy you're getting noticed by PR's, don't be crabby because we don't have time to read multiple posts of every blog out there!

Great points, Arik. Honestly I apply most of these when pitching reporters as well. You may not get as personal, but I've noticed positive reactions when I ask a reporter (or blogger) how they're day is going, do they have time, etc.? Professional courtesy, coupled with a personal approach can work. Research is essential to making any pitch relevant. If someone just wrote about topic X, odds are they're not planning to revisit it anytime soon. So when you pitch your client's product or service, you have to give them something new: a great follow up, new resource/expert, an alternate angle, eye-catching artwork.. something that makes their job (blogger or reporter) easier. FWIW.

Thanks for stopping by, Doniree. Sadly, some PR are short on time and usually, as a result, relationship-building suffers. But, the best understand the value of the two-way relationship (remember, they need to help the blogger, too) and find ways to make it work for both sides.

Awesome points! I get both types of pitches - the really good ones that make me really excited to jump on and be a part of something, and the really bad ones that make me wonder if the pitchER even checked out my blog or bio before reaching out. I love working with brands like Dove, Nintendo, and the WNBA because they've worked at building actual relationships - not just using my blog as a vehicle. Good stuff! :)

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