Digital Case Studies: 3 ways PUMA could rally its troops

Mon, Oct 4, 2010

Uncategorized

I’ll admit it. I’m a PUMA geek. And, that may be putting it lightly. I have five pairs of PUMAs. And, I have my eye on at least three other pair.

I’m a huge fan. And, I’m definitely not alone.

How do I know? I was at a PUMA fan party at the Mall of America a couple weeks back. It was an invite I received through my email subscription (I opted in a while back), but I also noticed they were promoting it on their Facebook fan page, too.

But, as I was reveling in my PUMA geekness at the party, I couldn’t help but wonder if PUMA was missing the boat just a bit.

This was a party that would have been perfectly suited to other PUMA geeks like me (like my friend and fellow party-goer, Kasey Skala). As it stands, I’m guessing about half the attendees were true PUMA geeks–the other half just wanted free stuff (drinks, gift certificates and the grand prize, an iPad).

Now, I’m not against freebies–sometimes you need them to get bodies in store. But, we’re talking about a brand that has a crazy loyal following. I should know–I’m one of the crazies.

It just feels like PUMA missed out on an opportunity to make its crazy fans into true brand ambassadors.

What would I have done differently? Thought you’d never ask… ;)

* Cater directly to the uber fans. I would have thrown a closed-door, invite-only party for only the geekiest PUMA fans (similar to the PUMA social parties they’ve been throwing in major markets). In fact, I would have made it so private and exclusive demand would have been substantial (in relative terms). I would have sent invites to folks who have bought 3-5 items from the PUMA store at MOA in the last six months. And, I would have put a different spin on the party. Give us an exclusive glimpse at the newest PUMA shoes–and give us a chance to win THOSE (not an iPad). Have a PUMA shoe designer on site to talk about how they design the shoes and how they choose the colors and materials. And, deck out the party with all sorts of PUMA accessories and details (PUMA napkins, beer glasses, PUMA VIP name tags, etc.). Basically, make these super-fans feel like PUMA celebrities for 3 hours.

* Arm fans with tools to drive traffic and sales. I would have been handing out coupons to fans at the party–40% off your next purchase (remember, these are your loyal fans); and, if you give this coupon to five friends who use it, you get another coupon for a $100 gift certificate (arbitrary number). In other words, incent your super fans to spread the word and these exclusive coupons.

* Hold a PUMA fashion show. I’d have some fun with this. They had a DJ at the party–why not use that concept to facilitate an informal PUMA fashion show? Make it all about PUMA–shoes, jackets, t-shirts. You name it. This would kick-start the party. It would be fun, hip, casual (and, right in the store with a make-shift runway). In fact, you could frame it up as the anti-fashion show in light of your target audience (think PUMA social clientele).

So, those are my ideas people of PUMA. What do you think?

Note: Photo courtesy of O Tallion Photography via FlickR Creative Commons.

Subscribe to Communications Conversations by Email
Related Posts Plugin for WordPress, Blogger...
, , , ,
Post comment as twitter logo facebook logo
Sort: Newest | Oldest

All these talks about exclusivity. What giving away limited-edition PUMA gear? I was listening to a Squarespace livestream meeting the other day. They mentioned possibly making some exclusive shirts and everyone went wild. Great stuff. I guess your family never has any problems finding presents for you, do they?

A lesson more brands/orgs could stand to learn: The more exclusive the better, in many ways.

And don't forget the FTC disclosure ;-)

I totally agree that it what you suggest would have been an easy way to PUMP the PUMA party up. And I agree that exciting your superfans is a great way to start a little viral word-of-mouth. With the coupon idea you could have snuck in a little measurement too.

Great post.

They actually did present coupons after the party--but it wasn't until the next day and it didn't incent me to share with a friend. I would have given those out the night of the party and talked to people about sharing them for a chance at more PUMA bucks. Thanks for stopping by, Kami!

I'm glad you wrote about this and agree on all levels.

While the event was a great time (PUMA, if you need someone to test your products out, please send them my way), I think that it could have made a bigger impact had it followed your suggestions. While we (PUMA geeks) did receive a 40% off coupon a few days later, there wasn't any encouraging of those in attendance to spread the word. Essentially, we went to a social party, ate some food, had the opportunity to look at products that we could have looked at the next day, and then left. I can't imagine many people who went to the event (other than the guy who won the iPad) mentioned anything about PUMA to their friends afterwards.

Along with your suggestions, I would have encouraged people to use social media while they were at the event. Take your suggestions and let me tweet about it. Encourage me to take photos and upload to the PUMA Facebook page. They were at the Mall of America and I think they failed to capitalize on the true potential the event could have had. Plus they should have used QR codes and augmented reality...but I know, I'm a tech geek and that would have been a stretch.

I think your overall point is that they needed to make this more impactful than it was. While it was a great event, I think they definitely missed a few opportunities.

PUMA geeks unite!!!!

One of the big missed opps I see orgs making is not taking full advantage of their existing events--just like this. Doesn't usually require that much more time/effort, but a few little details would have made all the difference a few weeks ago, right?

Trackbacks

  1. [...] 3 Ways Puma Could Rally Its Troops From: Communications Conversations [...]