8 things I know now I wish I knew in college

Fri, Mar 25, 2011

HAPPO

Last night, I was part of a Pro-Am Day-type event at my alma mater, Winona State University. Dubbed, The Real World, it’s become an annual event of sorts for me thanks to my friends at WSU–and a day I really look forward to each spring.

As I talked to students during the event and shared advice and insights, it occurred to me that I am now nearly 20 years older than some of these students. At 38, I’m not exactly “old”, but I’m now much closer to 50 than I am to 21.

That forced me to reflect on a few things–namely, those things I wish I would have known when I was in college on the brink of graduating and finding that first job.

The following is a list of items I’ve learned over the years–sometimes on my own, sometimes through direct observation and other times from mentors. They’re also all topic I discussed with the students Thursday night–thought I’d share them with you today. Here are 8 things I know now that I wish I knew when I was in college:

* The importance of relationships. Relationships drive business. Plain and simple. When you’re young, you don’t see that. You don’t understand that relationships can and will lead to jobs. To work. To business. You can’t see that a simple coffee. A few questions here and there. An act of kindness. All can lead to furthering a relationship. And, landing that first job.

* How much writing matters. The academic world does its best to prepare you for this fact, but it’s different on the business side. For one, it’s faster. If you work for an agency, you know what I’m talking about. I need that proposal today at 3 p.m. Where that’s copywriting project I asked for by EOD? Speed is huge when it comes to writing for a living. And, practice makes perfect. I just didn’t know how much those tow things mattered in the business world.

* Why I need “soft skills.” The one thing you really don’t learn in the classroom is the softer side of the PR/marketing world. What’s appropriate in the workplace? How do you handle social situations? How do you “manage up”? What is “managing up?” And, how do you handle face-to-face interactions with clients? All these “softer skills” make up a hefty portion of your day once you get a full-time job–and it’s all on-the-job training at that point.

* The skills I learned outside the classroom were more important than the ones I learned inside it. The question was posed last night: What’s the most important skill you learned in school? My answer: The most important skills I learned were those I didn’t learn in a classroom. One in particular: Time management. When I was in school, I had a couple jobs, a full course load, I played on the golf team and I wanted to have a semblance of a social life. That’s a lot for any kid. And it forced me to learn how to manage my time–and my day. Those are skills I put into practice every day–and skills that are particularly important when you’re a solo consultant with no office and no full-time team.

* The email address of every VP at Fleishman Hillard. 15 years ago, when I graduated from Winona State, there was no LinkedIn. No Facebook. Blogs were virtually non-existent. Heck, email was just getting off the ground when I graduated (yes, I know, I’m old). So, in order to research a potential employer, I had to do things the old-fashioned way. Today, young people have access to a wealth of information about their employers. I mean, if I was looking for a job at Fleishman when I was graduating, the only way to figure out who the VPs and managing supervisors were in the Minneapolis office was to ask around–literally. Today, a few simple searches and I not only know their names, I know their last 4 jobs, their educational background and a host of other personal information.

* My resume really doesn’t matter. Not everyone will agree with me here, and this may apply more to the specific field I work in (digital PR/marketing), but I might argue your “resume” doesn’t matter anymore. Now, I would probably agree that it did matter 15 years ago when I graduated, but the concept remains the same. That is, in the job search process, your resume isn’t the golden ticket–relationships are. Sure, you need a resume. HR departments will always need a tangible product to “qualify” you. But, your resume will rarely get you a job–it’s merely a ticket. Relationships get jobs. Referrals get jobs. Great work gets jobs. A resume is just a piece of paper.

* Money doesn’t matter as much as you think. I can tell you without pause that money is not one of the top three reasons I’ve selected the last three jobs I’ve had. Truth be told, money hasn’t mattered for quite some time for me. I don’t say that to sound all high and mighty–I just say it from the standpoint that it’s just not a key criteria in how I select jobs anymore. My life goals don’t entail making more money than Mark Zuckerberg–I just want enough to pay the mortgage, give my kids a good life and do a little traveling on the side. That’s it. So, I have a certain amount of money I need to make each year to do those things (and it’s a pretty conservative number)–anything more is pure gravy. What’s much more important to me is: Flexibility;working with people I like and respect; getting the opportunity to do engaging and invigorating work; and having opportunities to work with smart, talented people. So, I guess money is fifth on my list.

* That I should apply for jobs I’m not completely qualified for. Early in my career, I remember seeing a lot of jobs I really thought I’d be good at. But, invariably, after perusing the job description, I would think, “That’s a cool gig, but I’m just not qualified.” Well, turns out, employers hire people who aren’t completely qualified all the time. One candidate is a great culture fit, so she’s hired. Another candidate’s mother knows the VP of branding, so she got the job. Another candidate just interviewed really well, so he got the job. The bigger point? You don’t have to have all the skills the employer lists on the job description. In fact, sometimes the employer realizes this going in and is just looking for the best possible candidate. Don’t let the job description completely determine if you apply for the job or not.

What about you? What do you know now that YOU wish you would have known when you were in college?

 

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I love these tips. I just returned a few weeks ago from speaking with students from my former college. I also emphasized relationships. It truly is so important. I remember sitting in class one day and my professor said "look at the people sitting next to you, that person and what they know about you is going to make or break whether you get a job. It matters what you do now and it matters how you work with other students and in a group. Not just for your grade but for the rest of your life." That is when it dawned on me. I never thought about it like that. Now I know from experience how right my professor was.

Thanks for the good tips!

GREAT addition, Rachael. Your professor couldn't have been more right...

I think my favorite is "That I should apply for jobs I'm not completely qualified for." I have realized that employers are looking for "the right fit" more than "has experience in all of the above." Obviously experience is necessary, but if you don't put yourself out there you will never know if you could have landed the job. In my short career, all of my jobs I have had - I was underqualified for all of them! It was my personality and eagerness to learn that got me through the door :-)

Great list - thank you for the post!

Ashley

Right--what's more, sometimes you may not be a fit for the job you applied for, but they have another job they think you'd be perfect for. Like you said, you just never know...

Amazing and true blog post, and I love that you bring up the point of what we learn outside of the classroom. I was wicked involved in my department's student orgs during school and it truly teaches you how to succeed in professional setting. Everything from time management (as you said) to learning how to get the best work done with different personalities, skill sets and motivation levels. That truly is more important than being able to receive different COM theories.

Right there with you on the soft 'people' skills, relationships and networking, making those contacts. I've been having this discussion with a few people, I didn't think or plan enough in my 20s for the career I wanted in my 40s, not sure I knew what I wanted for the future. Back then I was happy to go to work, do a good job.. beat the rush hour traffic. We certainly didn't have the advantages of social media, of being able to research and keep in contact. Really you've already hit on those things I'd have changed: keeping contact, building those relationships are as important as doing excellent work. I wish I would have thought and looked ahead more.. planned better and of course, bought stock in Apple. FWIW.

Yeah, but I think we could all say that, to an extent, Davina. I mean who actually PLANS in their 20s? :) All part of the "growing up" process in my view. We're all doomed to make mistakes. It's how we react and learn from those mistakes that matters.

Oh but they do.. I see it now all these folks blogging and tweeting and networking, thinking ahead and putting more work into their careers. Back then it was real-life networking and relationship building but I didn't think about it. I thought 'do a good job, don't mix biz/pleasure, keep it professional' blah. So yeah, there's a lesson I've learned and ITA that mistakes are part of it, it's how we deal, learn, move on that matters.

Thanks for the great list, Arik! Looking back now that it's senior year, I wish I would have spent more time socializing and less time caring about grades. I'm extremely proud to graduate with a 3.96, but ultimately contacts help more with jobs. Thankfully, I've met and stayed in touch with a lot of people through PRSSA. Second, I completely agree with Nikki - it's OK to fail. I just read an article in Harvard Business today about how great leaders don't learn from success. Here's the link: http://hbr.org/2011/04/why-leaders-dont-learn-from-success/ar/1

Thanks for a great article!

I just spoke about PR and social media at my alma mater this past weekend, and when I told the students they need to start reading and commenting on blogs, I didn't get the sense that they really understand how important that is. Blogs weren't a big deal when I was in college five years ago, but now they clearly are. And kudos to you for not only reading, but taking the initiative to comment. :)

Thanks, Nikki! I always enjoy the conversations that take place within blog comments. I always get excited to see comments on my blog, so I always try to do the same for others!

Why do you think that is, Nikki? Aren't younger folks supposed to be more attuned to online channels vs. offline? I mean, that's what all the research suggests, right? I find that kinda odd, but have seen and heard the exact same thing re: students media consumption habits.

Wish I had an answer. Regarding commenting, I think timidness comes into play. Even as a professional in the industry, it can be intimidating to leave your thoughts on a blog post. You get past it by just pushing outside of your comfort zone and taking a chance by leaving comments. I think that's another thing students don't learn in college. You HAVE to break out of your comfort zone to achieve greatness.

I'm really glad you brought up writing.... but I had a scary conversation with a teacher friend in Houston over the weekend. She told me they no longer teach actual writing in school.... that students learn how to write papers in college. COLLEGE. It almost made me pass out in fear, but it does make sense in why we have seen such a decline.

Funny--I think I remember someone at my alma mater saying they canceled the News Writing class. How is that even possible--or considered?

Yes correct. It should always be long term goals vs short term and as you have said it well "Money does not matter that much"

I always wish someone had tips for me in college like this! It's so true, the classroom really doesn't prepare you, its the internships that truly give you a sense of the 'real world."

Excellent article Arik. The HMA team does a ton of informational interviews and presentations on campus - talking about our career paths and offering advice about the business. Your "wish I knew then..." ideas are right on target.

Well, I love most everything you write...so no surpise there! Your thoughts are bang on. Here's two more: 1.) don't believe your own press. The success you achieve with one project, while fabulous, can be short-lived. The need to re-invent is huge. (2.) Read and watch as much as you can - about everything. The world around you can inform much of your decision-making and your creativity. And will make you a pretty interesting person to talk to...!

Wow--that's quite a compliment, Elissa. Thank you! #1 is oft-overlooked, but critical. You can always spot the rock stars--there the ones more focused on future results than past accolades.

Excellent points. I've also learned many of these lessons since I've been out of college. One thing I really wish someone would have taught me in college (though it's more of a life lesson versus academic lesson) is that it's OK to fail.

We hear/read that all the time. Failure is good. Failure teaches lessons. Failure helps you learn. But I can guarantee you that more students leave the comfort of college terrified of failure versus embracing failure.

I hate failing. We all do. But I've learned aiming for perfection isn't realistic. And as tough as it is to fail, I've made sure that I take a lesson learned away from an experience that doesn't work out the way I had hoped it would.

So that is one thing I want all current students to know. It's OK to fall...as long as they learn something from every mistake.

You're right, Nikki. We talk about it all the time, but when it comes to down ME failing, man I don't want to do that. In fact, I have a friend who routinely will tell me, "failure isn't an option." So, we know failure is *needed*--but it's just a really tough reality to face. Hearing professionals like you say "failing is OK, failing is healthy" should be comforting for students. Thanks for weighing in, Nikki!

No problem. :) I'm still working on being OK with failing. It's not easy to accept.

Great list-- I especially think that the value of relationships cannot be emphasized enought. It is easy to take relationships for granted. The other thing I would add is the value of being a team player. Leadership is important, but it is also important to know how to step back and play a supporting role.

Lovely Article. Although I have just finished my post-graduation, as I reflect on this,I feel grateful for some of these points which I feel confident about and more enthusiastic about the other ones which I am sure I can work upon. One thing I would add, which helped me a lot during my post-graduation is intellectual curiosity, which helped me question what was considered de-facto. In today's connected age when information is out in the open, intellectual curiosity helps exploring new horizons and push the boundaries of learning

This is such a great list. If there's one thing, that really resonates with me is the importance of soft skills." PR/marketing at it's core is about relationship-building. Soft skills, like you said, go hand and hand with this. No matter what people tell you in college, you just can't fully understand the impact this has until you start working full-time. As a fairly recent grad, this is one area where I'm still learning day by day. There are so many scenarios that come into play (whether it's a happy hour or a meeting with a client) where how you act and how you perceive others is critical. Plus, the importance of "managing up." These are skills that you can't be taught. You just have to learn through experiences (both your own, and your direct observations from others).

What an awesome list. I think you covered most of it. Really, the first two points are nails. Soft skills stand out to me though, because they aren't soft at all. In fact, our business depends on them.

A colleague of mine and I always talk about the person who can go into a meeting, look someone in the eye, listen to what they're saying, read that person and shift the conversation toward where it needs to go to answer the questions that person may or may not be coming out and asking. This isn't just for clients. Works for any relationship. And it takes a TON of practice. Something I work on every day and students should start working on now.

Have you ever read "The Big Show" by Dan Patrick and Keith Olberman? It's all about their days hosting the Sunday night SportsCenter back when it was the Big Show of the week. Dan Patrick talks about his career and how at CNN, they asked him to do things he had never done and had no idea how to do all the time. But he always said he could do them and went and figured out how. I always remember that story. There are so many resources out there now, you can figure out almost anything. If you don't know, ask.

Two great points:

* You point out the crux of the "skill" of consulting. Sometimes it's about pushing the client. Other times it's about sitting back and hearing what they really have to say. Other times, it's "funneling" them where they need to go (but may not know it). That's the exact soft skill I'm talking about. Had a friend at a former agency that was extremely gifted in this area, too. It's an art form--you can learn it.

* Your Patrick/Olberman example came up yesterday during our discussion at Winona. You're often going to be asked to do something in your career that falls outside your comfort zone--jump at those chances. It will pay off big in the long run. Certainly did for Patrick, it seems.

Arik, that's great insight! Being a recent college graduate on the job hunt, these are very helpful. I completely agree with not learning "Soft skills" in school. That is an area that is still lacking. They can teach you to be the best writer and expert in public relations principles, but without the social skills, you're in for a tough time.

Thanks for writing!

These are all true, but I especially love your last point Arik because it's something I've witnessed first hand. I applied for a VP job at an agency that required 10 years experience, but I felt confident I could preform all the tasks in the job description. I knew it was a huge stretch and I was prepared to be laughed at. One of their team members called and explained that while I didn't have enough experience for the VP job, they loved that I had the audacity to apply and were willing to try and find another fit for me.

I didn't end up going there, but the point is that applying for a job I was considerably under-qualified for did open that door.

What people invariably learn is that a job description is usually the BEST case scenario. This is our wish list. If a candidate is a culture fit and can do most of things she's usually got a good shot.

That's a great description, Ryan. The "best" case scenario--exactly. And, I love your story. That's exactly what I was getting at--you never know what's going to happen. I'd be willing to be the situation you just described above happens more than we think.

I 100% agree! Granted I only graduated a year ago but I'd venture a guess to say I'd be in a lot different place if I wasn't so caught up in other "huge" "problems" the past four years.

One of the additional things I have learned is to not let a little bit of fear get in your way. I can remember going to my first PRSSA event a couple years ago and being so unsure of myself when it came to networking. If I could go back in time I'd zap back to a meet-n-greet and shove my former self into those ballrooms feigning confidence until it became real.

This is dead-on. Thanks for writing the thoughts that have been kickin' around in my head for years. Saved me some work ;-) Here's to old guys -- but not THAT old ;-)

Arik, thanks so much for the post. Great tips, especially about networking and applying for jobs you're not completely "qualified" for. Good timing as many of us are searching for entry-level jobs right about now!

Really enjoyed this post. I'm graduating in 11 weeks and while I don't know the email addresses of all the FH VPs, I think you are spot on with your list, especially that you learn more outside of the classroom than in it--this has been the case for me in time management as well, but more so in the experience I've gotten through internships and student orgs.

I don't think I can add anything to the list yet--maybe once I've been in the work world for a few years!

Thanks for the insight!

Thanks for the comment, Ashley. And, good luck in your job search. I'm sure you'll have a few tips to add in the months ahead ;)

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