Do blog commenting systems matter?

Fri, Jul 8, 2011

Blogging, Corporate Blogging

 

A few weeks ago, I started the nomination process for the annual PR Reader’s Choice Awards. The following week, I tallied up the nominations–significantly fewer than the year before.

Hmm…I wondered what was at the root of that issue.

Maybe people are bored with list posts.

Maybe people are bored with public recognition like this.

Or, maybe as one person pointed out, people are leary of the comment system I use.

Wait, what?

Yeah, that was my reaction. First, I’m not at all confident most people even notice which blogs are using which blog commenting systems (outside of a small niche of uber-blog geeks). Heck, I barely notice it. But, nonetheless, someone did bring it up so it was definitely an issue for him/her.

So, that got me thinking. Do blog commenting systems really matter? Do they deter you from leaving comments? Before you answer that question, I thought we’d take a quick look at some of the top blog commenting systems and advantages and potential barriers for each:

Disqus

Blogger that uses the platform:  Amber Naslund–Brass Tack Thinking

Disqus gives you a variety of ways to log-in: Google, Twitter, Facebook, Yahoo, Open ID and your Disqus account if you’re a user. Disqus also gives you the option to subscribe to further comments by email–a nice option if you want to follow the conversation after you’ve left a note on the blog. You can also “like” and reply to existing comments, which is a nice feature if you’re looking to comment on someone else’s comment. I also like that if you visit the Disqus site, you can track your comments–not only the comments you’ve left on your blog, but the other blogs you read regularly (pretty geeky, but it is an interesting twist).

Advantages: Threaded comments; ability to track all comments; easy log-in.

Disadvantages: No Twitter integration.

Livefyre

Blogger that uses the platform: Shonali Burke–Waxing Unlyrical

Livefyre gives you a few different ways to log-in: Notably either set up a Livefyre account or log-in via Facebook, Pretty simple, but it does present an additional step. Once inside the Livefyre system, it’s a bit more interactive than other comment platforms. You can like comments (not unique to Livefyre). More notably, you can tag other users in your comment–and they’ll get a note alerting them to your comment.

Advantages: Threaded comments, ability to “tag” other comments in your comment, point system that can demonstrate credibilty/authority.

Disadvantages: Many notifications (depending on traffic, of course)

WordPress

Blogger that uses the platform: Adam Singer–The Future Buzz

The simplicity of WordPress comments is both its biggest strength and weakness. It only asks for your email, Web site and name. That’s it. You have the ability to follow the comment thread with a simple click. But, there’s no ability to like comments. No ability to tag other commenters. No way to incorporate Twitter comments. If you’re looking for the basics, and ease of use for your commenters, this is probably the way to go.

Advantages: Easy to log-in; threaded comments, WordPress integration.

Disadvantages: No ability to like comments, no ability to tag commenters, no Twitter integration.

Obviously, these aren’t all the comment platform options available. But, I want to go back to the original question: Do comment systems matter when you’re considering leaving a comment? Which ones work better than others?

Note: Photo courtesy of Premagasar via FlickR Creative Commons.

Subscribe to Communications Conversations by Email
Related Posts Plugin for WordPress, Blogger...
, , , , ,
Post comment as twitter logo facebook logo
Sort: Newest | Oldest
conference venues london 5 pts

well post i think Livefyre and disqus have something same fictures but i like livefare because i am also using these for blog commenting and i getting 100% live from livefyre.Thanks for the post lol):P

astronyu 9 pts

arikhanson For me yes. I don't have anything against the classic comments system but being a blog owner myself a couple times, normal comments system tends to get spams a lot. For now, I see Disqus, Livefyre etc as an alternative which can reduce spams to probably 0, well at least for now.

The disadvantages of using this kind of system is that people are too lazy to register and some people just don't like to use their personal facebook and twitter account to drop a comment on a stranger's blog.

Anyway, I myself using Livefyre which I think it briliantly done. Sure, there are still more improvements can be done and I'm looking forward to it.

Unsecured Business Loans 5 pts

good subject matter in addition to appreciate it intended for as well as Livefyre from the round up. I'm sure this thoughts process you make use of likewise will depend on the city people looking to assemble. We have now definitely viewed of which web-sites applying Livefyre catch the attention of premium quality commenters, and the majority go back in addition to go on this talk, considerably more and so in comparison with typical WordPress reviews. We live carrying on for making upgrades, as well as with your notification process in addition to bringing down this filter to help gain access to intended for commenting. It truly is write-up in this way of which guide you obtain responses for making this commenting practical knowledge more desirable.

fmnely 5 pts

to be early on blog commenting is there any tool that reveal new content as soon as they were post

SummerJoBrooks 7 pts

I love disqus, but if you have a custom built blogger blog then you have to pay to use disqus! The cheapest package is $19/month - I personally think that is just crazy!

jennalanger 668 pts moderator

Hey Arik, great topic and thanks for including Livefyre in the round up. I think the comment system you use also depends on the community you are trying to build. We have really seen that sites using Livefyre attract high quality commenters, and most come back and continue the conversation, much more so than standard WordPress comments. We're continuing to make improvements, including on our notification system and lowering the barrier to entry for commenting. It's post like this that help us gather feedback to make the commenting experience even better. Hat tip to you! :)

JasonPeck 11 pts

Not really. I prefer Discus. But once I decide to comment on a blog post, I'll comment, regardless of what system the site uses.

ScottHepburn 21 pts

Interesting question. Not sure if it influences readers' decision to comment or not, but as a blogger, a comment system's feature set factors into whether I use it. I tried to switch to Livefyre recently, but ran into so many problems during install I switched back to Disqus immediately. Reliability is important to me.

Didn't IntenseDebate used to rank as a top option, too? Whatever happened to them?

jkretch 304 pts moderator

ScottHepburn Hey Scott, Jordan form livefyre here. Sorry that you had an issue with the installation. Did you email support@livefyre.com? Most of the time it's a simple snag in the comment import process, but doesn't haven't any effect on performance or stability. Would love to have you give another try if you're up for it.

Marcus_Sheridan 578 pts

I think the answer is 'absolutely' Arik. When I first got involved in this blogging thing, and would visit a blog that used Disqus (Livefyre wasn't around yet), I was so intimidated that I didn't leave my thoughts. Plus, for me as a newbie, it was pretty confusing.

Looking at Livefyre today, it can be very intimidating/confusing. With the funky twitter/livefyre symbols next to people's names, the interesting ways the names stack together with mentions, the way the strands lay out---it can be completely foreign for newer folks.

This is where, like you said, standard Wordpress is advantageous, but the fact that someone could take my email address and make comments with my avatar all over the web right now is a little worriesome if you know what I mean.

I've not converted to Livefyre yet, but I do think they'll soon rule the blog commenting world, and commend them for their efforts.

Cheers,

Marcus

arikhanson 38 pts moderator

Marcus_Sheridan Interesting--that's similar to the feedback I received from an individual during the Reader's Choice Awards. This person used slightly stronger language, but the same sentiment. So, from a corporate blogging perspective, this is definitely an issue then.

Jensenborger6 9 pts

I don't care what the commenting system is, but sometimes I am fatigued by setting up account after account. Also, at first I didn't realize some system's default setting is to send me an email every time someone else comments--which is great if a few thoughtful people chime in and distressing if there are hundreds.

arikhanson 38 pts moderator

Jensenborger6 But most should/will authenticate via Facebook so you shouldn't have to sign up for the commenting systems themselves unless you want to take full advantage of all the "features."

Jensenborger6 9 pts

arikhanson

Arik, you're right; Livefyre does make it remarkably easy (so does Disqus). Perhaps my fatigue is more of an inner battle between not wishing to miss out on anything versus not wanting to wonder about my ranking on yet another network. For now I'm happy to use my twitter account and listen from the sidelines.

johndetlefs 5 pts

Jensenborger6arikhanson Mind you , some people (myself among them) like to keep their footprint as far as facebook and twitter goes quite minimal.

It might be irrational, but I'm not a fan of having to log in to facebook to be able to make a comment... or twitter!

That said, i've now add facebook comments to my blogs because that seems to be the way it's going.

I would love to go back to the good old day of not having to have an account somewhere to be able to leave a comment though.

ScottHepburn 21 pts

Jensenborger6 I had a client who specifically asked for a commenting system that auto-subscribed people to comments. The trouble with most comment platforms, as he correctly pointed out, is that a commenter has no way or knowing the blogger has responded to their comment unless the commenter clicks the "subscribe to comments" button. And outside of social media geeks, I suspect casual blog readers don't do that.

But, as Arik and you point out, the flood of notifications from Livefyre got irritating pretty quickly. Maybe a daily digest would be better? Or a "notify me if someone replies to MY comment" option.

Jensenborger6 9 pts

ScottHepburn Jensenborger6

I like the daily digest option. I think we've all read comments that added a lot of value to the original post--and we've also seen those that are pretty much summed up as "hey, look at me!" A digest would let me know if revisiting the post is worth my time.

jkretch 304 pts moderator

Jensenborger6 ScottHepburn Jordan from livefyre here. I'm enjoying reading all of the feedback and thoughts on comment systems in general, it's a really important discussion and one that I care a lot about. Notification settings is admittedly a weak part of our application right now. But in just over a week we'll be releasing our brand new notification options, that include a setting that only emails if it's a reply directly to you. This is the second phase of the big update we made to the blogger admin panel a few days ago. We're looking forward to more feedback once that goes live!

jpchurch 5 pts

Good topic, Aric ... I use both Disqus and Wordpress (the self-hosted, .org version, with plug-ins that offer sharing via Facebook, Twitter, and a number of others), and I see the benefits of both platforms. As a user, though, it doesn't matter to me one bit which option others choose. If I'm interested in the topic, I'll leave a comment regardless.

@jpchurch

Conversation from Twitter

peoplegogy
peoplegogy

AshleyACray good morning. how ya been?

AshleyACray
AshleyACray

peoplegogy been bust! Yourself?

AshleyACray
AshleyACray

peoplegogy oops I meant "busy" haha

peoplegogy
peoplegogy

AshleyACray busy too. just shot a video 4 my school http://www.youtube.com/watch?v=tkxZ3YQZ3mc

jennalanger
jennalanger

jessicamalnik Comment systems matter if you're trying to build an engaged community and don't want fly-by comments :) I posted my thoughts

jessicamalnik
jessicamalnik

jennalanger Agreed. As someone who has had to moderate comments for awhile, I can attest that livefyre and disqus help tremendously.

murphymac
murphymac

scotthepburn absolutely. I plan to implement a comment system on my next Wordpress update.

ScottHepburn
ScottHepburn

murphymac Easy to do with WP plug-ins.

ryanstephens
ryanstephens

scotthepburn - It didn't used to, but now for some reason I'm completely unable to comment on Wordpress-based commenting systems, so yes.

Trackbacks

  1. [...] Do blog commenting systems matter? (arikhanson.com) [...]