Are flash mob videos the new “I have no strategy” Bat-signal?

Thu, Dec 15, 2011

Online marketing strategy

A couple weeks ago, the Carlson School of Management released a holiday flash mob “viral video” on YouTube. If you live in Minnesota, you’ve probably seen it by now. Take a gander (it’s actually featured on their home page right now).

Not bad, right. Well produced. Well done. Inspirational, in fact. Kudos, CSOM. But, here’s the thing. Does it make you want to plunk down 25K (arbitrary figure–most likely not accurate) to go to the Carlson School of Management for a year? Probably not. Did it raise awareness for the school? Maybe.

It was passed along a lot the last couple weeks (and now sits at 900,000-plus views–nearly double what it was just a week ago). But, in what context? As a great/inspiring holiday video, sure. So, I guess that would be great if it was a church trying to spread the “good word.” As a business school? I’m not sure that helps a lot.

In fact, an exchange with fellow local PR counselor, Jennifer Kane, resulted in the following tweet:

We don’t know if Carlson employed an agency to do this work. And frankly, it doesn’t matter. But, Jen’s statement hits pretty close to the mark, I think. Not just for agencies–for everyone.

Think about it. Carlson most likely either spent a pretty penny paying someone to produce this video, or their internal video team spent a lot of time organizing and producing this video. Either way, the “cost” of this video was most likely fairly high. And, what did that cost get them? A lot of views on YouTube (900,000-plus)? Great. But, did it refer traffic to the Carlson Web site? We don’t know–possibly. Did it raise awareness for the school? Again, maybe. Did it put butts in the Carlson seats over on campus? I’m not so sure. And, if that’s the case, why do it?

I’m not trying to throw Carlson under the bus here–after all, they’re one of the most respected institutions in our great state. And, they’re clearly not the only organizations that have fallen prey to the lure of the “viral video.” But, I just can’t help but agree with Jennifer here. Is the mere appearance of a “viral video” proof that a brand or organization has given up on an actual online marketing strategy?

It’s an interesting discussion. What do you think?

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Ari Herzog 123 pts

The thing that gets me with flash mob videos is everyone is repeating everyone else. How many of these videos have you seen filmed inside colleges, or inside train stations? How many scream choreography vs people apparently doing the same thing spontaneously?

It's for this reason I'm thrilled how Grand Rapids, Michigan is reinventing the video. Take a look at http://youtu.be/ZPjjZCO67WI for instance which was uploaded seven months ago and already has over 4 million views. But beyond the numbers, the way it was produced represents a new genre in filmmaking. Watch it and you'll see what I mean because you won't find any other videos like it (other than the production company's earlier ventures).

cleosiekirkland 5 pts

That's a pretty fun video, but can we call this a flash mob? There doesn't seem to be any "innocent" bystanders.

Also, I agree with your assessment - everyone is repeating everyone else. Here's a list of a few unique ones from econsultancy

http://econsultancy.com/us/blog/8548-12-great-exam...

Full disclaimer - I wrote the post.

Ari Herzog

Ari Herzog 123 pts

cleosiekirklandeconsultancy How do you define a flash mob? If you use the Wikipedia definition, it must involve public participation. If agreed, the Grand Rapids video enabled anyone to participate -- whereas the college video was only open to students and staff.

cleosiekirkland 5 pts

Ari Herzogeconsultancy

I didn't see "public participation" anywhere in the Wikipedia definition. And the logic of your last sentence just doesn't make sense. The students and staff were the flash mob, and the others were just audience members (aka innocent bystanders). This is the format that all flash mobs have - there always has to be a mark.

Also, wouldn't you say that the Grand Rapid's video is much closer to the Today Show's "I Got a Feeling?"

http://www.youtube.com/watch?v=YkMaIzAeK58

Both have some level of "public participation", and both were "crane up" shots in staged off areas.

Not sure if I have a perfect definition of a flash mob, but I still don't think this one qualifies.

Ari Herzog 123 pts

cleosiekirklandeconsultancy See the 2nd bullet at http://en.wikipedia.org/wiki/Flash_mob --> "...a flash-mob must both be open to, and involve, members of the common public, whilst a performance may be merely limited to a specific practised group participation."

They're both performances, as is that ninja bit you have on your site. But at least anyone can be part of the ninja and Grand Rapids ones, whereas to my earlier point the college one is closed.

cleosiekirkland 5 pts

Ari Herzogeconsultancy

Oh, are you speaking about this part:

"2. Participation: As the name indicates, a flash-mob must both be open to, and involve, members of the common public"?

If so, I'd say these bullet points are much to broad. Also, I don't understand your logic about the college one being "close?" The college one has an audience and, unlike the Grand Rapid's example, is not apart of a "film set." Again, with a movable Crane Up Shot, you need a closed off area and a license to operate.

It may be better to look at dictionary.com's definition, which is much more specific.

http://dictionary.reference.com/browse/flash+mob

Just saying...

cleosiekirkland 5 pts

Great article. And the video is well-made. As an SEO, I can only think of the amount of link equity 900,000 views could create - even though the video is posted on YouTube. Translation, any and all types of traffic can be monetized, you just have to know how to use it. Every flash mob strategy should come with a solid promotion plan, as well as with a clearly defined set of macro & micro conversion ideas (aka how to monetize).

It appears that Carlson didn't optimize their YouTube page or website to take advantage of this insane amount of traffic, but it doesn't mean that this flash mob wasn't a good idea.

PatSchaber 5 pts

Arik,

I like this idea if it's part of an overall plan that uses other mediums as well to communicate the brand. If this was the one and only piece of the plan, than I agree with your post. But do we know that was the case? Did Jennifer have that insight when she made her post?

Obviously, they did this with the intention of it being viral. What I'd be curious to know is what else they're doing in conjunction with the video element.

Pat

mikebilleter 7 pts

I think my problem with flash mobs is, as you mentioned, that they're becoming more of a "let's make a viral video" strategy than a goal- and results-driven strategy. And I think the bigger problem with that lies in the fact that, for every "viral" flash mob video that blows up online, there are probably several dozen (hundred? thousand?) each year that go absolutely nowhere, and nobody mentions those when they're "planning" their supposed soon-to-be-viral video.

I sort of see flash mobs in the same way people talk about plane crashes. For the thousands of planes that take off and land every day around the world, very, very few of them crash. But as soon as one does crash, the media goes crazy and many people's fear of flying increases, even if it is only for a short while.

The same thing seems to happen with flash mobs (and viral videos in general). I would imagine a substantial number of them are produced and posted on YouTube with minimal results (my alma mater did one last year or two years ago that didn't really blow up outside of the college community...and saying it "blew up" there would definitely be a stretch), but as soon as one does get popular and gets featured on Good Morning America, everybody assumes theirs will do exactly the same thing. Why? Because they never see/hear/read about all of the flash mob videos that never blow up and get popular (kind of like people who get freaked out by plane crashes stop rationally considering the unbelievable number of successful takeoffs and landings that happen every day).

Every day I read blog posts mentioning that Flash websites are a thing of the past (or at least will be very soon if they aren't already). I'd imagine--hope maybe?--it won't be long before flash mobs go the same route as Flash websites.

gregswan 5 pts

Exactly. Agencies have brands saying, "We want to do a flash mob," and should do a better job pushing back -- asking, "Why? What is the objective?" This is a years-old trend. Instead, why not be innovative? Set an objective and come up with a creative way to garner attention -- not reinvention of yesterday's meme.

gregswan 5 pts

I think we have a responsibility to counsel brands not to latch onto trends that have already jumped the shark (Oprah did one in Sep 2009).

Conversation from Twitter

benbale
benbale

omarkattan Agreed - it's the natural life of internet culture - original content, copied by 1 brand, copied by lots of brands, dies.

OmarKattan
OmarKattan

benbale a shame really, we could do with a bit more creativity!

PatSchaber
PatSchaber

arikhanson Should have read your post before I sent my last tweet - Ooops - sorry about that. I'll comment on the actual post.

arikhanson
arikhanson

karyd jenkaneco you liked how I added "Bat-signal" in there, didn't you? Figured that would get @gregswan's attn at the very least :)

KaryD
KaryD

arikhanson It was a pretty nice touch. :-)

gregswan
gregswan

arikhanson karyd jenkaneco worked! left a comment. have to be careful what I say publicly here, but I tend to associate FM with laziness.

gregswan
gregswan

arikhanson We have a responsibility not to latch onto trends that have jumped the shark. Oprah did a flash mob in Sep 2009. Yawn.

PatrickStrother
PatrickStrother

arikhanson Interesting post on flash mobs. Agree on the strategy point but perhaps there's merit in simply giving CSOM a bit of a soul.

arikhanson
arikhanson

PatrickStrother Sure. I'll give that. But is "soul" worth the time\/effort they put into that video? It's an ROI issue in my view.

arikhanson
arikhanson

PatrickStrother And, to be fair, I don't know boo about their goals\/strategies. Merely speculating...

arikhanson
arikhanson

PatrickStrother But, I've heard that "viral video\/flash mob" convo far too many times...

PatrickStrother
PatrickStrother

arikhanson It's definitely become a white noise tactic. My point is very narrow and specific to the robo image of the Carlson School.

KaryD
KaryD

PatrickStrother arikhanson re CSOM, someone asked me, given the production & editing, if this meets the definition of flash mob. Thoughts?

arikhanson
arikhanson

karyd PatrickStrother According to Wikipedia, I think it does. Just b\/c it was professionally recorded doesn't mean it's not a FM.

arikhanson
arikhanson

karyd PatrickStrother Another thought: How many ppl in that video were NOT involved with the FM? About 10?

KaryD
KaryD

arikhanson I guess it comes down to how it was organized. It looked fairly rehearsed to me. (But still, props for a great production.)

KaryD
KaryD

arikhanson PatrickStrother Exactly. It's as though they perhaps cleared out the building.

arikhanson
arikhanson

karyd It was very well done. Trying to separate my enjoying of the video w\/my professional opinion on this one...

arikhanson
arikhanson

karyd PatrickStrother invite-only flash mob? :)

KaryD
KaryD

arikhanson Agreed. :-)