Shaughnessy is right to the extent the difference between influence and popularity is easy to state — and harder to quantify. For example, is Tim Tebow, with half a billion “Tebowing” images on the Web influential or popular?
“Influence drives, motivates, is steadfast, and causes people to take action,” I wrote a little more than two years ago in a Vocus study on influence, co-authored with Brian Solis. Ninety percent of respondents to that survey said there was a difference between influence and popularity.
You can be popular but not influential: Justin Bieber. You can be influential but not popular: Simon Cowell. You can be influential and popular like Bono. I suppose it’s true you can be both unpopular and not influential as well, but that’s beyond the scope of this post (deadpans)
Steve Farnsworth pointed out, in a private Twitter conversation, which I started with several people after reading Shaughnessy’s post, that influence often centers on specific topics, an idea that is reflected in Emanuel Rosen’s book “The Anatomy of Buzz.” Farnsworth is deservedly named in Shaughnessy’s list.
Other responses to my Twitter inquires struck a similar chord:
- Winning influence. “Huge difference,” wrote back Jason Falls, who is also on Shaughnessy’s list, drawing a parallel to fame and reliability, which reminded me of Charlie Sheen’s #winning “campaign.” Perhaps it’s was those antics that caused Ian Lipner, a personal friend, vice president at LEWIS PR’s Washington, DC office to respond, “I find many popular people entertaining or amusing but I’d never act like them or follow their advice.”
- Unrepresented example. “Politicians are influential, but seldom popular,” said Chris Lewis. Lewis, the CEO of LEWIS PR, and he is based in the UK, but just like the US, political poll numbers can shift up and down with only indirect impact on political policies. Put politics aside for a moment and from a marketing vantage point, consider that a majority of voters (the market research) opposed President Obama’s health care reform but was still passed by the US Congress and signed by Obama into law. Likewise the surge of forces in Iraq in 2007 was equally unpopular when former President Bush stayed the course.
- Few versus the many. Gini Dietrich framed her response in the context of blogging. “You can have 100 blog readers, for instance, and create reason for all of them to buy. That’s influence,” she wrote. “Or you can have 50,000 blog readers and create reason for only five of them to buy. That’s popularity.” Her response echoes her thinking a couple years ago when she wrote summarized the blowback from Fast Company’s ill-fated Influence Project.
- Influence is about action. Ike Pigott responded with a YouTube video posted nearby and answered with a definition of influence. “Influence is about moving a needle,” he said. “Influence is about getting people to actually do something.”
It’s interesting that Pigott compares Lady Gaga to Justin Bieber today, where as two years ago, a respondent in the Vocus study made the same comparison to Bono, who was then chummy with Kofi Annan, while Lady Gaga was sporting a “meat” dress. Shortly after that study was published, Lady Gaga got political, and confronted Sen. John McCain on Twitter over the former military policy of “Don’t Ask, Don’t Tell,” which suggests to me, and perhaps for J-P De Clerck as well, that popularity can indeed be transformed into influence.
However, such examples are few and far between, and even The Economist, in a data-driven post on tools that places the publication in a favorable social light, concluded, “The most surprising result is that the correlation between popularity and influence is weaker than one might expect.”
Weak perhaps, but an important correlation to consider.
Why is this important?
The question is important because it’s directly related to the work of marketing and PR professionals who want, as Pigott says, to influence people to take action — whether that action is to vote against SOPA, join an association, or drive camera sales.
Why camera sales? Because it’s an illustrative business example: Ashton Kutcher, though intensely popular, probably lacks the credibility to pitch expensive Nikon cameras to professional photographers. However, change the context and market segment to the more affordable CoolPix S60, and he’ll likely earn sales because it fits the financial means and photographic experience level of his fan base.
If Nikon wants a lot of clicks, followers and buzz, Kutcher is a great choice no matter what the pitch, but measurable results may vary. However, if Nikon wants to influence buyers to exchange dollars for Nikon’s cameras, motivation, context, timing, and credibility — all factors of influence that tools cannot measure — matter greatly.
In other words, separating influence from popularity, is a prerequisite for influencer outreach and requires a human decipher. Maybe the tools can’t do it, but it’s a quantum leap in my judgement to suggest we should not.
Frank Strong is the director of public relations for Vocus. A long time Guardsman, he is currently on a leave of absence while deployed to the Middle East. He still posts occasionally on his personal blog The Sword and the Script.