Is there a difference between influence and popularity?

A few week’s ago Haydn Shaughnessy wrote a list on Forbes.com titled “Who are the top 50 social media power influencers.” My reaction: Nice list. If it was 2009. In 2011, I expect a lot more from a publication like Forbes. I mean, look at the top 5: Chris Brogan, Gary Vaynerchuk and Guy Kawasaki. I know they have the numbers (and always have), but are they really “influential” right now? Or, are they merely a factor of their numbers: They’re “popular.” It’s an interesting discussion–and one Frank Strong, director of public relations at Vocus lays out thoughtfully below.
Is there a difference between influence and popularity in social media?  Haydn Shaughnessy doesn’t think so, according to his Forbes post on influencers, which includes rightful, if not obvious, nominees like Chris Brogan, Ann Handley, Robert Scoble, Brian Solis, David Meerman Scott and forty-five other big names in social media.
I have no issue with these lists or tools that attempt to identify influence:  these are great people to follow and these lists are interesting social experiments that fuel debates, which in turn leads to new or refined ideas on the measures of influence.But Shaughnessy wrote something I found astonishing in his introduction:“…I don’t think you can separate popularity from influence in this new media world. To suggest that one is better than the other or to suggest that popularity does not reflect influence seems to me a tricky claim.”

Shaughnessy is right to the extent the difference between influence and popularity is easy to state — and harder to quantify.  For example, is Tim Tebow, with half a billion “Tebowing” images on the Web influential or popular?

Olivier Blanchard pointed out to me, “that ‘influence’ is defined differently depending on what quantifying method you use,” for example Klout and Kred don’t define influence the same way ( Shaughnessy used PeekYou in defining his list).  Yet I’d also suggest, that’s an under-served topic that gets glossed over when when the discussion addresses tools.  Tools more or less measure clicks or followers, rather than the effects of influence, like votes, sales, memberships, or perhaps Tebows.What astonishes me about Shaughnessy is that I believe it’s wrong to suggest we should jettison the very question because it’s hard to identify, or because a tool cannot tell the distinction.  In fact, I contend that’s the very reason we should tackle it with old fashioned critical thinking rather than tools.What is the difference?

“Influence drives, motivates, is steadfast, and causes people to take action,” I wrote  a little more than two years ago in a Vocus study on influence, co-authored with Brian Solis.  Ninety percent of respondents to that survey said there was a difference between influence and popularity.

You can be popular but not influential:  Justin Bieber.  You can be influential but not popular:  Simon Cowell.  You can be influential and popular like Bono.  I suppose it’s true you can be both unpopular and not influential as well, but that’s beyond the scope of this post (deadpans)

Steve Farnsworth pointed out, in a private Twitter conversation, which I started with several people after reading Shaughnessy’s post,  that influence often centers on specific topics, an idea that is reflected in Emanuel Rosen’s book “The Anatomy of Buzz.”  Farnsworth is deservedly named in Shaughnessy’s list.

Other responses to my Twitter inquires struck a similar chord:

  • Winning influence.  “Huge difference,” wrote back Jason Falls, who is also on Shaughnessy’s list,  drawing a parallel to fame and reliability, which reminded me of Charlie Sheen’s #winning “campaign.”  Perhaps it’s was those antics that caused Ian Lipner, a personal friend, vice president at LEWIS PR’s Washington, DC office to respond,  “I find many popular people entertaining or amusing but I’d never act like them or follow their advice.”
  • Unrepresented example. “Politicians are influential, but seldom popular,” said Chris Lewis. Lewis, the CEO of LEWIS PR, and he is based in the UK, but just like the US, political poll numbers can shift up and down with only indirect impact on political policies.  Put politics aside for a moment and from a marketing vantage point, consider that a majority of voters (the market research) opposed President Obama’s health care reform but was still passed by the US Congress and signed by Obama into law.  Likewise the surge of forces in Iraq in 2007 was equally unpopular when former President Bush stayed the course.
  • Few versus the many. Gini Dietrich framed her response in the context of blogging.  “You can have 100 blog readers, for instance, and create reason for all of them to buy. That’s influence,” she wrote.  “Or you can have 50,000 blog readers and create reason for only five of them to buy. That’s popularity.” Her response echoes her thinking a couple years ago when she wrote summarized the blowback from Fast Company’s ill-fated Influence Project.
  • Influence is about action. Ike Pigott responded with a YouTube video posted nearby and answered with a definition of influence.  “Influence is about moving a needle,” he said.  “Influence is about getting people to actually do something.”

It’s interesting that Pigott compares Lady Gaga to Justin Bieber today, where as two years ago, a respondent in the Vocus study made the same comparison to Bono, who was then chummy with Kofi Annan, while Lady Gaga was sporting a “meat” dress.  Shortly after that study was published, Lady Gaga got political, and confronted Sen. John McCain on Twitter over the former military policy of “Don’t Ask, Don’t Tell,” which suggests to me, and perhaps for J-P De Clerck as well, that popularity can indeed be transformed into influence.

However, such examples are few and far between, and even The Economist, in a data-driven post on tools that places the publication in a favorable social light, concluded, “The most surprising result is that the correlation between popularity and influence is weaker than one might expect.”

Weak perhaps, but an important correlation to consider.

Why is this important?

The question is important because it’s directly related to the work of marketing and PR professionals who want, as Pigott says, to influence people to take action — whether that action is to vote against SOPA, join an association, or drive camera sales.

Why camera sales?  Because it’s an illustrative business example:  Ashton Kutcher, though intensely popular, probably lacks the credibility to pitch expensive Nikon cameras to professional photographers.  However, change the context and market segment to the more affordable CoolPix S60, and he’ll likely earn sales because it fits the financial means and photographic experience level of his fan base.

If Nikon wants a lot of clicks, followers and buzz, Kutcher is a great choice no matter what the pitch, but measurable results may vary.  However, if Nikon wants to influence buyers to exchange dollars for Nikon’s cameras, motivation, context, timing, and credibility — all factors of influence that tools cannot measure — matter greatly.

In other words, separating influence from popularity, is a prerequisite for influencer outreach and requires a human decipher.  Maybe the tools can’t do it, but it’s a quantum leap in my judgement to suggest we should not.

Frank Strong is the director of public relations for Vocus. A long time Guardsman, he is currently on a leave of absence while deployed to the Middle East. He still posts occasionally on his personal blog The Sword and the Script.

15 comments
ivansvillegas
ivansvillegas

@momblogger influence is about wealth & power. Meanwhile, popularity comes from media charisma.

nicbli
nicbli

Isn’t it a rare, yet awesome, occurrence, when you think you have an answer to something, and a blog like this completely makes you reevaluate your answer? At first glance, I thought popularity and influence were more similar than they were different. But then a few lines from this post made me realize the truth: “I find many popular people entertaining or amusing but I’d never act like them or follow their advice” – great example from Jason Falls. Likewise, Chris Lewis summed it up for me here: “Politicians are influential, but seldom popular.” Ain’t that the truth!

3HatsComm
3HatsComm

Fantastic Frank. I've done a few posts on so-called influence, about how it's often confused or mixed with popularity and credibility - you really nailed it here. And I cannot agree enough that this takes a human cipher to figure this out, someone smart and understanding of the market, the project, the ultimate goals. FWIW.

farida_h
farida_h

This is great food for thought. While it’s important to understand the difference between influence and popularity, as PR pros, I'd add that it is also important to consider the power of collective influence. Though the idea of power in numbers is nothing new and collective influence has a different dynamic than individual influence, it has become more important in the context of social media/online channels.

Nick Kristof had a good column this week on Change.org with some specific examples of how online petitions on the site, often started by a single individual, have managed to drive meaningful change. The best example is that of the 22-year-old (a nanny working two jobs) who managed to get Bank of America to reverse its $5 monthly fee charge through the petition she started on Change.org. (Here's the column, if you're interested:

http://www.nytimes.com/2012/02/05/opinion/sunday/kristof-after-recess-change-the-world.html?_r=1)

ginidietrich
ginidietrich

Really nice roundup, Frank! Everyone is right, of course, and there is a big diference between the two. I suppose you could liken it back to high school. How many of the popular kids went on to actually do something with their lives?

ArthurAnswers
ArthurAnswers

There are definitely several versions of the word influence floating about. I can't help but disagree with a few of them. Also important is the influence in regards to specific sub-groups of people within bigger communities, for example a music influencer with more influence on a specific type of genre or network of bloggers. This is the sort of thing we try to address at eCairn. Please check out my blog post on how we discover influence! http://blog.ecairn.com/2011/11/10/how-to-rank-an-influencer/

Trace_Cohen
Trace_Cohen

Influence inspires action and popularity gets eyeballs. Some grey area but that's how I see it.

Frank_Strong
Frank_Strong

@3HatsComm I think I remember reading your "Influence Shminfluence" post before and definitely agree that it can be gamed. I'm in complete agreement with you as far as using tools as a measure of influence. I'm not advocating casting them aside - I think they are indicators - and as part of a program that evaluates many factors, can be useful.

One person who has really shaped my thinking about tools like Klout is Mark Schaefer. He has an opposing view that I feel has a lot of validity: that Klout, regardless of what we think of in terms of its ability to measure influence, IS doing some very interesting things with marketing. And it's infantile, so there's plenty of room to develop.

All said, I'm on board with your posts -- thanks for sharing!